Refund Policy

This page is a starting template. Please read it, adjust it to how your store really works, and have it checked against local law before relying on it.

We want you to be happy with your order. If something is not right, this is how returns and refunds work at Next Step.

Returns within 7 days

You can ask to return or exchange an item within 7 days of receiving it. The item must be unused, in its original condition and in its original packaging, with any tags attached.

Items that cannot be returned

• Items that have been worn, used, washed or damaged after delivery.
• Perfumes and other personal care items once opened.
• Items bought in a clearance sale, unless they arrived damaged or incorrect.

Damaged or wrong items

If your order arrives damaged, or is not what you ordered, contact us within 48 hours of delivery with your order number and photos. We will replace it or refund you in full, including delivery.

How to start a return

1. Contact us through the Contact page or WhatsApp with your order number.
2. We will confirm whether the item can be returned and how to send it back.
3. Once we have received and checked the item, we will send the replacement or the refund.

Refunds

Approved refunds are sent to the bank account or mobile wallet you choose, normally within 7 working days of us receiving the returned item. Delivery charges are refunded only when the return is because of our mistake.